Terms of Service

Last Updated: September 1, 2026

Welcome to Capex. These Terms of Service govern your use of our website www.capex.com.pk and the purchase of products through our online store.

By accessing our website, placing an order, creating an account, or otherwise using our services, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Our Store

This website is operated by:

Capex
Business Address: 119, industrial area, kahuta road, Islamabad
Email: info@capex.com.pk
Phone/WhatsApp: 

Our online store is powered by Shopify, which provides the ecommerce platform used to offer our products and services online.

Shopify provides the technology platform, but the sale and purchase of products through our store is a transaction between Capex and the customer. Shopify is not the seller or merchant of record for products purchased from our store.

2. Eligibility

By using our website, you confirm that:

• You are legally capable of entering into a binding agreement under applicable law.

• The information you provide to us is accurate and complete.

• You will use our website only for lawful purposes.

• You will not use the website to conduct fraudulent, abusive, or unauthorized activities.

If you are purchasing on behalf of a company or organization, you confirm that you have authority to act on its behalf.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, availability, and other information displayed on our website are accurate.

However:

• Product colors may vary depending on your device or screen.

• Packaging may change from time to time.

• Product images may be illustrative.

• Minor differences between displayed information and the actual product may occur.

We reserve the right to correct errors, update information, or modify product information at any time.

4. Product Availability

All products are subject to availability.

We reserve the right to:

• Limit quantities purchased by a customer.

• Refuse or cancel an order.

• Discontinue products.

• Correct inventory errors.

• Restrict purchases where required by law or regulatory requirements.

If we cancel an order after payment has been received, we will arrange the applicable refund in accordance with our Return & Refund Policy.

5. Prices

All prices displayed on our website are in [PKR / applicable currency], unless otherwise stated.

Prices may change without prior notice.

The price applicable to an order is the price displayed at the time the order is placed, subject to any obvious pricing error.

Where applicable, taxes, delivery charges, handling charges, or other fees will be displayed during checkout or communicated to the customer.

6. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or another communication method.

An order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to cancel or reject an order for reasons including:

• Product unavailability.

• Incorrect pricing or product information.

• Suspected fraud.

• Incorrect customer information.

• Delivery restrictions.

• Payment problems.

• Regulatory or legal restrictions.

• Repeated failed delivery attempts.

• Other legitimate business or operational reasons.

If an order is cancelled after payment has been received, the applicable amount will be refunded according to our Return & Refund Policy.

7. Customer Information

You agree to provide accurate information when placing an order, including:

• Full name;

• Telephone/mobile number;

• Email address;

• Billing address;

• Delivery address; and

• Any other information required to process your order.

You are responsible for ensuring that your information is accurate.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Our collection and use of personal information is governed by our Privacy Policy.

8. Payment

We may offer payment methods including:

• Cash on Delivery (COD);

• Bank transfer;

• Debit or credit card;

• Online payment gateways; and

• Other payment methods made available on our website.

Payment processing may be performed by third-party payment providers.

We reserve the right to verify payment information and decline transactions where fraud, unauthorized activity, or other security concerns are reasonably suspected.

9. Cash on Delivery

For COD orders, customers agree to accept and pay for the order upon delivery.

We may contact customers by telephone, SMS, WhatsApp, or email to verify COD orders.

We reserve the right to cancel or restrict COD orders where there is a history of:

• Repeated order refusals;

• False orders;

• Incorrect contact information;

• Repeated failed deliveries; or

• Suspected fraudulent activity.

10. Shipping and Delivery

Orders will be shipped to the delivery address provided by the customer.

Estimated delivery times are provided for guidance and may vary depending on:

• Customer location;

• Courier availability;

• Weather;

• Public holidays;

• Operational disruptions;

• Security conditions;

• Product availability; and

• Other circumstances beyond our reasonable control.

Delivery timelines are not guaranteed unless expressly stated otherwise.

For additional information, please refer to our Shipping & Delivery Policy.

11. Returns and Refunds

Returns, exchanges, cancellations, and refunds are governed by our separate Return & Refund Policy.

By placing an order, you agree to comply with the applicable requirements and conditions contained in that policy.

12. Damaged or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or materially different from the product ordered, you should contact us as soon as reasonably possible.

We may request photographs, videos, order information, packaging details, or other evidence to investigate the issue.

Subject to verification, we may provide a replacement, exchange, refund, or another appropriate remedy.

13. Prohibited Use

You must not use our website to:

• Violate any applicable law or regulation.

• Commit fraud or facilitate fraudulent transactions.

• Attempt unauthorized access to our website or systems.

• Introduce malicious software or harmful code.

• Interfere with website security.

• Scrape, copy, or reproduce website content without permission.

• Impersonate another person or business.

• Submit false or misleading information.

• Abuse promotional offers.

• Place fraudulent or unauthorized orders.

• Use the website for any unlawful purpose.

We reserve the right to restrict or terminate access to customers who violate these requirements.

14. Intellectual Property

Unless otherwise stated, all content appearing on our website is owned by or licensed to [Company Name].

This includes:

• Logos;

• Trademarks;

• Product photographs;

• Graphics;

• Website design;

• Text;

• Product descriptions;

• Videos;

• Downloadable materials; and

• Other website content.

You may not reproduce, modify, distribute, sell, publish, or commercially exploit our content without our prior written permission.

15. User Reviews and Content

If our website allows customers to submit reviews, comments, photographs, or other content, you agree that:

• Your content must be truthful and based on your genuine experience.

• You must not submit unlawful, defamatory, abusive, threatening, obscene, or misleading content.

• You must not infringe another person's intellectual property or privacy rights.

• You must not submit promotional material or spam.

By submitting content, you grant us permission to use, reproduce, display, and publish that content in connection with our business, subject to applicable law.

We reserve the right to remove content that violates these Terms or applicable law.

16. Third-Party Links and Services

Our website may contain links to third-party websites, applications, payment services, social-media platforms, or other services.

We are not responsible for the content, availability, security, or privacy practices of third-party websites.

Your use of third-party services may be subject to their own terms and privacy policies.

17. Promotions and Discount Codes

Promotional offers and discount codes may be subject to additional conditions.

Unless expressly stated otherwise:

• Promotional codes cannot be exchanged for cash.

• Only one promotional code may be used per order.

• Promotional offers may have expiration dates.

• We reserve the right to cancel promotions where fraud or abuse is suspected.

• Promotional products may be subject to separate return conditions.

Specific promotional terms displayed at the time of the offer will apply where they differ from these Terms.

18. Disclaimer

To the extent permitted by applicable law, our website and its content are provided on an "as available" basis.

We do not guarantee that:

• The website will always be available;

• The website will be error-free;

• All information will always be current;

• The website will be free from viruses or other harmful components; or

• Every product will remain continuously available.

Nothing in these Terms excludes any consumer rights or legal protections that cannot lawfully be excluded.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Capex will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or purchase of products, except where such liability cannot legally be excluded.

Nothing in these Terms is intended to exclude or limit liability for matters that cannot legally be excluded or limited under applicable law.

20. Force Majeure

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:

• Natural disasters;

• Floods;

• Fire;

• Epidemics or pandemics;

• War;

• Terrorism;

• Government restrictions;

• Strikes;

• Transportation disruptions;

• Internet or telecommunications failures;

• Courier disruptions; or

• Other circumstances beyond our reasonable control.

21. Regulatory Compliance

We will operate our website and offer products in accordance with applicable laws and regulations.

Certain products may be subject to additional restrictions, including age restrictions, prescription requirements, regulatory approvals, or limitations on online sale.

Where applicable, customers agree to comply with all requirements associated with purchasing and using such products.

For pharmaceutical, medical, nutraceutical, cosmetic, or other regulated products, nothing on this website should be interpreted as replacing professional medical advice, diagnosis, or treatment.

22. Medical and Health Information

Where our website contains information about health, wellness, medicines, supplements, cosmetics, or other health-related products, such information is provided for general informational purposes only.

Customers should consult an appropriately qualified healthcare professional before using any product where professional advice is required.

We do not guarantee that information provided on the website is appropriate for every individual.

23. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

24. Changes to These Terms

We may update these Terms of Service from time to time.

Changes will become effective when the revised Terms are published on our website, unless otherwise stated.

The "Last Updated" date at the beginning of this document indicates when the Terms were most recently revised.

You should review these Terms periodically.

25. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of Pakistan, unless otherwise required by applicable law.

Any dispute arising from or relating to these Terms or a transaction with us shall be subject to the jurisdiction of the competent courts of [City, Pakistan], subject to applicable consumer protection laws and other mandatory legal requirements.

26. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by law.

27. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies expressly incorporated into these Terms, constitute the agreement governing your use of our website and purchases from our store.

28. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Capex
Website: www.capex.com.pk
Email: info@capex.com.pk
Phone/WhatsApp: [Phone Number]
Business Address: 119, industrial area, kahuta road, Islamabad