Refund policy

Return & Refund Policy

Last Updated: September 1, 2026

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, please review the following Return & Refund Policy.

1. Return Period

You may request a return within 7 days of receiving your order.

To be eligible for a return, the product must:

  • Be unused and in its original condition.

  • Be in the original, undamaged packaging.

  • Include all original accessories, labels, manuals, and promotional items, where applicable.

  • Not show any signs of use, damage, alteration, or tampering.

  • Be accompanied by proof of purchase/order number.

2. Products That Cannot Be Returned

For health, hygiene, safety, and quality-control reasons, the following products are generally non-returnable once opened or used:

  • Personal care and hygiene products that have been opened.

  • Cosmetics and skincare products that have been opened or used.

  • Products with broken seals.

  • Products that have been customized or made specifically for the customer.

  • Clearance or final-sale products, where clearly identified as such.

  • Any product that has been damaged or altered after delivery due to customer misuse.

If a product is defective, damaged during delivery, or incorrectly supplied, please contact us so that we can review the issue.

3. Damaged or Incorrect Products

Please inspect your order immediately after delivery.

If you receive:

  • A damaged product;

  • A defective product;

  • An incorrect product; or

  • A product with missing components,

please contact us within 48 hours of delivery and provide:

  1. Your order number;

  2. A description of the issue; and

  3. Clear photographs or videos showing the product and packaging.

After reviewing the claim, we may offer a replacement, exchange, repair, or refund, depending on the circumstances.

4. Change of Mind / Unwanted Products

If you simply change your mind or no longer require the product, the product may be returned within the applicable return period provided that it meets our return conditions.

The customer may be responsible for the return shipping cost in such cases.

Original shipping charges, if any, may not be refundable unless the return is due to our error, a defective product, or damage during delivery.

5. Return Procedure

To request a return, please contact our customer service team through:

Email: [your email address]
Phone/WhatsApp: [your phone number]

Please provide:

  • Order number;

  • Customer name;

  • Product name;

  • Reason for return; and

  • Photographs/videos where applicable.

Do not send a product back without receiving return instructions from us.

6. Return Shipping

If the return is due to a defective, damaged, or incorrectly supplied product, we will arrange or reimburse reasonable return shipping costs, subject to verification.

For returns due to change of mind, incorrect selection, or any other reason attributable to the customer, the customer will normally be responsible for the return shipping cost.

We recommend using a trackable delivery service for returned products. We are not responsible for products lost while being returned to us unless the return shipping was arranged by us.

7. Inspection of Returned Products

Once we receive the returned product, it will be inspected.

If the product meets the conditions of this policy, we will process the applicable refund, replacement, or exchange.

If the returned product does not meet our return conditions, we reserve the right to reject the return.

8. Refunds

Approved refunds will normally be processed within 5–7 business days after the returned product has been received and approved.

Refunds will generally be made to the original payment method used for the purchase.

The time required for the funds to appear in your account may depend on your bank, payment provider, or card issuer.

9. Cash on Delivery Orders

For Cash on Delivery (COD) orders, approved refunds may be processed through a bank transfer or another payment method agreed with the customer.

The customer may be required to provide accurate bank/payment details for processing the refund.

10. Exchanges

Where applicable, customers may request an exchange for an eligible product.

Exchanges are subject to product availability. If the requested replacement product is unavailable, we may offer a refund or store credit, as applicable.

11. Promotional and Discounted Products

Products sold as final sale, clearance products, or products specifically identified as non-returnable are not eligible for return unless they are defective, damaged, or incorrectly supplied.

Discounted products may be subject to special return conditions, which will be communicated at the time of purchase.

12. Order Cancellation

Orders may be cancelled before they are dispatched, subject to our ability to process the cancellation.

Once an order has been dispatched, it may be treated as a return rather than a cancellation.

13. Refused or Undelivered Orders

If an order is refused by the customer or returned to us because of an incorrect/incomplete address, failure to receive the shipment, or repeated unsuccessful delivery attempts, additional shipping or handling charges may apply before a refund is processed.

14. Fraudulent or Abusive Returns

We reserve the right to refuse returns or refunds where there is reasonable evidence of fraud, product substitution, intentional damage, repeated abuse of the return policy, or other misuse of the return process.

15. Contact Us

If you have any questions regarding returns or refunds, please contact us:

[Company Name]
Email: [your email address]
Phone/WhatsApp: [your phone number]
Return Address: [complete return address]

We will make reasonable efforts to resolve legitimate return and refund requests fairly and promptly.