Shipping policy

Shipping & Delivery Policy

Last Updated: September 1, 2026

Thank you for shopping with Capex. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through our website www.capex.com.pk.

By placing an order with us, you agree to the terms of this Shipping & Delivery Policy.

1. Order Processing

Orders are normally processed within 1–2 business days after the order is confirmed.

Orders placed on weekends or public holidays will normally be processed on the next business day.

Processing time may be longer during:

  • Promotional campaigns;

  • Sales events;

  • Public holidays;

  • High-volume periods; or

  • Circumstances beyond our reasonable control.

If there is a significant delay in processing your order, we will make reasonable efforts to contact you.

2. Delivery within Pakistan

We currently offer delivery to locations within Pakistan.

Orders are delivered through third-party courier and logistics companies selected by [Company Name].

Available delivery services may vary depending on the customer's location.

3. Estimated Delivery Time

Estimated delivery times after dispatch are:

Location Estimated Delivery
Major cities 2–4 business days
Other cities 3–6 business days
Remote areas 4–8 business days

These are estimated delivery times and are not guaranteed delivery dates.

Delivery may take longer because of weather, public holidays, security conditions, courier delays, incorrect addresses, or other circumstances beyond our reasonable control.

4. Shipping Charges

Shipping charges will be displayed at checkout before the customer completes the order.

We may offer:

  • Standard delivery;

  • Express delivery, where available;

  • Free shipping promotions; or

  • Other delivery options.

Shipping charges may vary depending on:

  • Delivery location;

  • Order weight or size;

  • Number of items;

  • Delivery service selected; and

  • Promotional offers.

5. Free Shipping

From time to time, we may offer free shipping promotions.

Where applicable, the minimum order value and other conditions for free shipping will be clearly displayed during the promotion.

Free shipping promotions may not apply to remote areas, oversized products, special products, or certain delivery services unless specifically stated.

6. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders within Pakistan.

Customers placing COD orders agree to:

  • Provide a valid telephone number;

  • Provide an accurate delivery address;

  • Remain available to receive the shipment; and

  • Pay the full order amount to the courier upon delivery.

We may contact customers to verify COD orders before dispatch.

We reserve the right to restrict COD availability for customers with repeated refused, cancelled, or undelivered orders.

7. Order Tracking

Where tracking is available, we will provide the customer with a tracking number or tracking information after the order has been dispatched.

Customers can use the tracking information to monitor the status of their shipment.

Tracking information may take some time to become active after the courier receives the shipment.

8. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please ensure that your order includes:

  • Full name;

  • House/building number;

  • Street/road;

  • Area/locality;

  • City;

  • Postal code, where applicable; and

  • Correct telephone/mobile number.

We are not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.

If you need to change your delivery address, please contact us as soon as possible. We cannot guarantee that address changes can be made after an order has been dispatched.

9. Failed Delivery Attempts

The courier may make multiple delivery attempts depending on its operating procedures.

A delivery may fail because of:

  • Customer unavailable;

  • Incorrect address;

  • Incorrect telephone number;

  • Customer refusal;

  • Customer requesting delivery at an unavailable time;

  • Remote or restricted location; or

  • Other circumstances outside our control.

If an order is returned to us after unsuccessful delivery attempts, additional shipping charges may apply if the customer requests re-dispatch.

10. Delayed Deliveries

Although we make reasonable efforts to deliver orders within the estimated timeframe, delivery dates cannot always be guaranteed.

Delays may occur because of:

  • Weather conditions;

  • Public holidays;

  • Courier operational issues;

  • Traffic or transportation disruptions;

  • Security restrictions;

  • Natural disasters;

  • Government restrictions;

  • Incorrect customer information;

  • High order volumes; or

  • Other circumstances beyond our reasonable control.

We will make reasonable efforts to assist customers in tracking delayed shipments.

11. Damaged Shipments

Customers should inspect the package when it is delivered.

If the package appears seriously damaged, opened, tampered with, or otherwise compromised, please:

  1. Take photographs of the package before opening it, where possible;

  2. Take photographs of the product and packaging;

  3. Contact us as soon as possible; and

  4. Provide your order number and relevant evidence.

We will investigate the matter with the courier and determine the appropriate resolution in accordance with our Return & Refund Policy.

12. Wrong or Missing Products

If you receive a product that is different from what you ordered, or an item is missing from your shipment, please contact us within 48 hours of delivery.

Please provide:

  • Order number;

  • Product details;

  • Photographs of the package and products received; and

  • Description of the issue.

After verification, we may arrange a replacement, exchange, or refund as appropriate.

13. International Shipping

International shipping may be available for selected products and destinations.

International customers are responsible for providing accurate delivery and contact information.

International shipments may be subject to:

  • Customs duties;

  • Import taxes;

  • VAT or other taxes;

  • Customs clearance charges;

  • Brokerage or handling fees; and

  • Other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, such charges are generally the responsibility of the customer.

International shipments may also be delayed by customs authorities.

Shopify notes that international shipping policies should clearly communicate whether customers may be responsible for import fees or customs charges.

14. Restricted Products

Certain products may be subject to restrictions on shipping, importation, exportation, or delivery.

We reserve the right to refuse or cancel an order where shipping the product would violate applicable laws, regulations, customs requirements, or carrier restrictions.

For pharmaceutical, medical, nutraceutical, or other regulated products, additional shipping restrictions may apply.

15. Temperature-Sensitive Products

Where applicable, certain products may require special storage or transportation conditions.

We may use specialized packaging, temperature-controlled transportation, or other appropriate shipping arrangements for such products.

Availability of temperature-controlled delivery may vary by location.

If a product requires special handling, the applicable requirements will be communicated to the customer where appropriate.

16. Pharmaceutical and Healthcare Products

Where applicable, pharmaceutical and healthcare products may be subject to additional legal and regulatory requirements.

Some products may require:

  • A valid prescription;

  • Verification of customer information;

  • Additional documentation;

  • Restrictions on delivery locations; or

  • Confirmation by an authorized healthcare professional or pharmacist.

We reserve the right to cancel or decline orders where required by applicable law or regulatory requirements.

17. Shipping to Remote Areas

Delivery to remote or hard-to-reach areas may require additional time or charges.

If additional shipping charges apply, we will communicate them to the customer where reasonably possible before dispatch.

18. Order Cancellation Before Dispatch

Customers may request cancellation before an order has been dispatched.

Cancellation requests should be submitted as soon as possible.

Once an order has been dispatched, the cancellation may instead be treated as a return and will be subject to our Return & Refund Policy.

19. Shipping and Returns

Shipping charges associated with returns are governed by our Return & Refund Policy.

Where a return is required because we supplied an incorrect, defective, or damaged product, we may arrange or reimburse reasonable return shipping costs, subject to verification.

For returns due to customer preference or change of mind, the customer may be responsible for return shipping costs.

20. Delivery Confirmation

A shipment may be considered delivered when the courier's tracking system records the package as delivered.

If you believe an order has been incorrectly marked as delivered, please contact us immediately so that we can investigate the shipment with the courier.

21. Loss or Theft After Delivery

Once an order has been confirmed as delivered to the address provided by the customer, we are not responsible for loss or theft occurring after delivery, except where required otherwise by applicable law.

Customers should provide a secure delivery location and remain available to receive valuable or sensitive shipments.

22. Shipping Partners

We may use third-party courier and logistics providers to deliver orders.

The courier selected may vary depending on:

  • Customer location;

  • Product type;

  • Shipment size;

  • Delivery service;

  • Availability; and

  • Other operational considerations.

Courier delivery services are subject to the courier's applicable terms and operating procedures.

23. Changes to Shipping Policy

We reserve the right to modify this Shipping & Delivery Policy from time to time.

Any changes will be published on this page with an updated "Last Updated" date.

24. Contact Us

If you have questions regarding shipping or delivery, please contact us:

Capex
Website: www.capex.com.pk
Email: info@capex.com.pk
Phone/WhatsApp: [Phone Number]
Business Address: 119, industrial area, kahuta road, Islamabad

For order-related inquiries, please provide your order number so that we can assist you more efficiently.