Purchase Options Cancellation Policy

Last Updated: September 1, 2026

This Purchase Options Cancellation Policy applies to products purchased through Capex using subscription, preorder, deferred payment, or other recurring purchase options available on our Shopify store.

By selecting a purchase option and completing your order, you acknowledge and agree to the applicable cancellation terms described below.

1. One-Time Purchases

For standard one-time purchases, customers may request cancellation before the order is fulfilled or dispatched, subject to our applicable cancellation rules.

Once an order has been fulfilled or dispatched, cancellation may no longer be possible and the request may instead be handled under our Return & Refund Policy.

2. Subscription Purchases

Where a product is purchased as a subscription, the customer agrees to the subscription frequency, price, payment schedule, and other terms displayed at checkout.

Subscription orders may automatically renew according to the selected subscription schedule until the subscription is cancelled, paused, or otherwise terminated.

The customer is responsible for reviewing the subscription details before completing the purchase.

3. Subscription Cancellation

Customers may cancel an active subscription through their customer account, where subscription-management functionality is available, or by contacting us.

Unless otherwise stated at checkout, cancellation will prevent future subscription orders from being placed or charged.

A cancellation does not automatically cancel an order that has already been processed, fulfilled, or dispatched.

Shopify's subscription functionality allows customers to cancel subscriptions through their customer accounts when the relevant subscription-management features are enabled.

4. Cancellation Before the Next Renewal

Customers should cancel their subscription sufficiently in advance of the next scheduled renewal.

If a subscription payment has already been processed or an order has already entered fulfillment, cancellation may apply only to future subscription orders.

Any refund for an already charged order will be subject to our Return & Refund Policy and applicable law.

5. Preorders

If a product is purchased as a preorder, the estimated fulfillment or shipping date will be displayed where applicable.

Customers may request cancellation of a preorder before it enters fulfillment, subject to the cancellation terms displayed at the time of purchase.

If the preorder has already entered fulfillment or has been dispatched, the request may be treated as a return rather than a cancellation.

6. Deferred or Try-Before-You-Buy Purchases

Where a product is purchased under a deferred-payment or try-before-you-buy arrangement, the customer agrees to the payment terms displayed at checkout.

The customer remains responsible for any applicable payment that becomes due under the purchase agreement unless the order is validly cancelled or returned under our applicable policies.

7. Cancellation Requests

To request cancellation, please contact us using:

Email: [Email Address]
Phone/WhatsApp: [Phone Number]

Please provide:

• Customer name;

• Order number;

• Product name;

• Purchase option selected; and

• Reason for cancellation, where applicable.

Cancellation requests are not considered confirmed until we acknowledge the cancellation.

8. Refunds Following Cancellation

If a cancellation is approved and a refund is applicable, the refund will normally be issued to the original payment method.

Refund processing will generally begin within 5–7 business days after approval.

The time required for the refund to appear in the customer's account may depend on the payment provider or financial institution.

9. Promotional Subscription Prices

If a subscription was purchased using a promotional price, discount, introductory offer, or other special pricing, cancellation will not necessarily entitle the customer to retain the promotional price for future purchases.

After cancellation, any future purchase will be charged at the price applicable at the time of the new purchase.

10. Subscription Discounts

Where a discount is offered specifically for subscribing, the discount applies only according to the terms displayed at the time of purchase.

We reserve the right to change or discontinue future promotional subscription discounts, subject to applicable law and the terms applicable to orders already placed.

11. Failed or Declined Payments

If a recurring subscription payment fails or is declined, we may suspend, pause, or cancel the relevant subscription in accordance with the applicable subscription system and payment-provider procedures.

Customers may be contacted to update their payment information.

12. Product Availability

Subscription availability is subject to product availability.

If a subscribed product becomes unavailable, discontinued, or cannot legally or reasonably be supplied, we may suspend or cancel future subscription orders and will notify the customer where reasonably possible.

13. Changes to Subscription Terms

We may change subscription pricing, product availability, delivery charges, or other future subscription terms where permitted by applicable law.

Where a material change affects future recurring charges, customers will be provided with appropriate notice where required.

14. Regulated Products

If our store sells pharmaceutical, medical, nutraceutical, cosmetic, or other regulated products, subscription or recurring purchase options may be subject to additional legal, regulatory, prescription, safety, or product-specific requirements.

We reserve the right to cancel or decline recurring orders where required by applicable law or regulatory requirements.

15. Cancellation and Returns

Cancellation and return are separate processes.

A cancellation generally applies before an order is fulfilled or dispatched, while a return generally applies after a product has been fulfilled or delivered.

Returns and refunds are governed by our Return & Refund Policy.

16. Changes to This Policy

We may update this Purchase Options Cancellation Policy from time to time.

Any changes will be published on this page with an updated "Last Updated" date.

17. Contact Us

For questions or cancellation requests, please contact:

Capex
Email: info@capex.com.pk
Phone/WhatsApp: [Phone Number]
Website: www.capex.com.pk
Address: 119, industrial area, kahuta road, Islamabad